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Why do your customers trade with you?
There is a reason why your customers select to trade with you preferably namely your tournament. It may be a simple [link widoczny dla zalogowanych], practical reason such for the expedience of your position alternatively it may be someone integral to the course you conduct your business. If you ascertain the assorted reasons why your customers are choosing you then you can look for ways to leverage those reasons and thereby addition your returns.
Q2. Do your customers also trade with your competitors?
If some of your customers are also trading with your opponents then there namely one chance as you to occupy extra of their commerce. The momentous point to comprehend is why they are trading with extra than one supplier.
Also, whether numerous of your customers are totally obedient to your business then you had better know why so that you proceed to cater them with those benefits and don't accidentally change something that leads to those customers looking somewhere.
Q3. What do your customers favor almost trading with you?
Most customers have asset they like and things they don't like about the businesses they trade with. Finding out what your customers like leads to two opportunities. Firstly if you can give them more of what they like, you may be able to increase the level of repeat business. Secondly it points you toward the benefits you can focus on throughout your sale wars.
Q4. What don't your customers like about trading with you?
Are you able to spend effectively change or improve the things that your customers don't like? Normally it is a lot cheaper to ascertain ways to increase the class of repeat business from existing customers than it is to detect current customers.
Q5. What ratio of your customers are reiterate customers?
Do you currently know what percentage of your customers are normals and what percentage are one period or infrequent customers? If some of your customers are normals, and you understand why [link widoczny dla zalogowanych], then you may be competent to promote those benefits and convert your one period customers into regulars as well.
Q6. How would your customers like to improve your business?
You are looking from inside the business and this is a large drawback when it comes to watching latent corrections. Things that may be obvious from your customers' outlook may be hidden from your viewpoint. Many of your customers will already know ways in which you can cultivate your business yet they will rarely recommend them unless you query them.
Q7. What are the key distinctions between your good customers, your mean customers and your bad customers?
At one extreme there are customers who are a aggregate delight to have and who contribute greatly to your bottom line profit with the minimum of effort on your portion. At the additional end of the spectrum there are the customers who make your life [link widoczny dla zalogowanych], and your staff's life, a misery.
Wouldn't it be great if you could perfect the craft of fascinating more of those excellent customers and fewer of the nightmare clients?
The beginning point for achieving this is to have a good understanding of the differences between those two extreme groups and how they each dissimilar from your average customer. Is there a difference in age or sex just aboutcial class know next to nothing ofme other demographic? The better you understand who makes you money and who doesn't the easier it is to increase your profits.
In Conclusion
Your customers are not merely the source of your current proceeds they are also a potential gold bomb of invaluable business message and ideas. In mandate to pat into that gold mine you absence to have in location a cost efficacious system for understanding your clients. Such a system can help you multiple your bottom line profits.